Ranging from client grievance mechanisms to data privacy and more, these examples highlight a few best practices in client protection at MFIs in Latin and America and India. These examples were taken from the Smart Campaign State of Practice reports Study of Client Protection Practices in Latin Americaand the Caribbean and Implementing Client Protection in Indian Microfinance.

MFI Best Practices in Client Protection

 

Ranging from client grievance mechanisms to data privacy and more, these examples highlight a few best practices in client protection at MFIs in Latin and America and India. These examples were taken from the Smart Campaign State of Practice reports Study of Client Protection Practices in Latin America and the Caribbean and Implementing Client Protection in Indian Microfinance. If you’d like to submit your story, feel free to contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Fostering Transparency at Banco Delta

Panama

Defining and Monitoring Collection Practices at FODEMI

Ecuador

Writing a Code of Ethics and Social Corporate Responsibility at ASDIRI

Guatemala

The Full Feedback Cycle at Contactar

Colombia

Ensuring the Security of Client Information at FUBODE

Bolivia

Two Unique Approaches in Designing Products Based on Customer Requirements: SEWA Bank and IFMR

India

Maintaining Transparency Through Brochures: Ujjivan*

India

Use of Non-Financial Incentives to Manage Performance at Bandhan

India

Building a Culture of “Excellence” in Service at Ujjivan*

India

Well-Written Privacy Policy, Secure IT Systems, and Staff Trained to Protect Information at SKS and Equitas*

India


 

* Smart Certified MFI