Codes of Conduct and the Role of Microfinance Associations in Client Protection

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The technical note explores the variety of reasons why and how associations may choose to adopt and promote self-regulation through a Code of Ethics or Code of Conduct. In the note, three case examples illustrate different approaches taken by associations in India, Pakistan, and Mexico.

Microfinance associations have an important role to play in promoting codes of conduct as a means of self-regulation in the microfinance industry. As part of a series of tools on the “3C’s” of responsible finance (Credit Bureaus, Codes of Conduct, and Clients’ Complaints system), the SEEP Network presents “Codes of Conduct and the Role of Microfinance Associations in Client Protection.” The technical note explores the variety of reasons why and how associations may choose to adopt and promote self-regulation through a Code of Ethics or Code of Conduct. In the note, three case examples illustrate different approaches taken by associations in India, Pakistan, and Mexico.

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