Tools & Resources Smart Note: Client Protection Good Practices in Europe and Central Asia

Smart Note: Client Protection Good Practices in Europe and Central Asia

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This Smart Note examines the client protection practices of AccessBank (Azerbaijan), Adie (France), EKI Micro-credit Foundation (Bosnia and Herzegovina), and KazMicroFinance (Kazakhstan), demonstrating how the institutions are preventing client over-indebtedness; transparently disclosing loan prices, terms, and conditions; and treating clients fairly and with respect.

In 2010, the Microfinance Center, Poland honored four of their member institutions with the “MFC Excellence in Customer Protection” award. The award recognized good practices in client protection at AccessBank (Azerbaijan), Adie (France), EKI Micro-credit Foundation (Bosnia and Herzegovina), and KazMicroFinance (Kazakhstan).

This Smart Note examines the client protection practices of these four microfinance institutions, demonstrating how the institutions are preventing client over-indebtedness; transparently disclosing loan prices, terms, and conditions; and treating clients fairly and with respect.

Microfinance institutions can use this Smart Note to generate ideas for how to improve their own client protection practices.

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