Tools & Resources Smart Savings: Client Protection in the Savings Process

Smart Savings: Client Protection in the Savings Process

PoorBest

This guide is designed to help MFIs, banks, NGOs, and other types of financial institutions identify and integrate good client protection practices in the savings process at every point of interaction with the client.

In addition to protecting credit clients, microfinance institutions (MFIs) must also protect savers. This guide is designed to help MFIs, banks, NGOs, and other types of financial institutions identify and integrate good client protection practices in the savings process at every point of interaction with the client.

This document segments the savings process into five phases, each of which is comprised of at least one service point. The five phases are: (1) Promotions & Sales, (2) Application & Approval, (3) Opening & Servicing the Account, (4) Accepting Withdrawals & Paying Deposits, and (5) Closing the Account. Each of these phases is further segmented into distinct service points or points of interaction with the client. For each service point, the tool:

  • Demonstrates how an MFI can model good practices in client protection in their policies and operations
  • Identifies which Client Protection Principles are affected
  • Provides recommendations for the use of client protection tools that could help MFIs improve their client protection practices.

Some of these tools have already been developed by The Smart Campaign, but for those not listed on our website, we encourage you to share your tools and/or tool ideas with us ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).

While the guidelines offer suggestions for operational steps and policy considerations, they are not a complete solution for implementing client protection in the savings process. They do, however, help institutions identify areas where additional steps on their part may be necessary to adequately implement client protection practices.

Download the Guide (English) »

Download the Guide (French) »

Download the Guide (Portuguese) »

Download the Guide (Spanish) »