Smart Note: Implementing an Industry Code of Conduct at PMN

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PMN formally launched its Consumer Protection Initiative in January 2009. The initiative centers on improving consumer protection practices through a voluntary Code of Conduct for Consumer Protection and a call center for receiving and responding to client grievances.

PMN_logoIn an increasingly competitive microfinance market, the Pakistan Microfinance Network (PMN) helps its members offer the best financial services and customer service. In this effort, PMN formally launched its Consumer Protection Initiative in January 2009. The initiative centers on improving consumer protection practices through a voluntary Code of Conduct for Consumer Protection and a call center for receiving and responding to client grievances.

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