Tool Highlights

Consumer Protection Resource Kit
The Smart Campaign partnered with Deutsche Bank to strengthen the client voice and discuss with certified institutions why and how client protection benefited their organizations. From this collaboration has come many insights on the value of client protection and Smart Certification to both clients and financial institutions, as well as other stakeholders such as investors and regulators.  

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Smart Operations
This tool suggests appropriate roles for 11 of the most common areas of microfinance operations. FIs can use this tool to assign client protection responsibilities to each operational department and to understand how responsibilities are shared among operational departments. Specifically, an institution can use the tool to evaluate and make changes to a single department or evaluate the entire institution.

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