News & Highlights What’s Happening

What’s Happening

Ambassador Spotlight: Asad Mahmood, Managing Director, Deutsche Bank Global Social Investment Funds

Asad Mahmood is the managing director for Deutsche Bank’s Global social investment funds. An early supporter of the Campaign, he describes how the rationale and ultimate success of client protection lies in the balance between social and profit-making objectives….

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Ambassador Spotlight: Kate McKee, Senior Advisor, CGAP

Kate McKee has been working to improve client protection in the financial sector for over two decades, starting when she helped build a bank that financed poor people in poor communities across the U.S. 24 years ago…..

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Call for Tools Winners Announced

In January we asked you to share with us the tools you are currently using to address Client Protection Principle 5–“Mechanisms for Redress of Grievances.” Among the submissions received, four organizations stood out as exceptional. We are happy to announce that these organizations’ tools will be featured on The Smart Campaign website:

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Call for Tools Winners Announced

In June, we asked you to share with us the tools you are currently using to address Client Protection Principle 1, “Avoidance of Over-indebtedness.” Among the submissions received, those of five organizations stood out as exceptional. We are happy to announce that these organizations’ tools are now featured on The Smart Campaign website:

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Smart Note by the Pakistan Microfinance Network

To learn how a microfinance network is highlighting client protection as an important initiative with their members, check out the latest Smart Note by the Pakistan Microfinance Network (PMN).

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New Tool – Smart Lending: Client Protection in the Credit Process

In my conversations with microfinance professionals around the world, I can tell it’s now pretty clear there is a deep understanding and yearning in the industry for the incorporation of Smart Microfinance into MFI practices. The top questions MFI staff now have are “where?” and “how?”

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Client Protection Self Assessment Now in Five Languages

The Smart Campaign’s “Getting Started Questionnaire: Client Protection Self Assessments for Microfinance Institutions” is now available in English, Spanish, French, Arabic, and Russian.

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Improving the Principles

The Client Protection Principles are meant to best reflect the microfinance industry’s thinking and better safeguard the clients we serve.

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Bosnia and Herzegovina’s Center for Financial and Credit Counseling

What if there were a place where microfinance clients could go to get answers to their most difficult questions about credit and debt?

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Campaign Endorsers Top 900

Over 900 individuals and organizations working in microfinance have endorsed the Campaign! The latest endorsers include:
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