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Reports and Research

Client Protection: The State of Practice (A look at client protection practices in Pakistan’s microfinance industry)

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This MicroNote primarily draws on the results of the 10 Smart Assessments conducted for MFPs in Pakistan during 2013. These 10 MFPs account for approximately 70 percent of the market in terms of number of clients and approximately 65 percent in terms of gross loan portfolio.

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Implementing Client Protection in Indian Microfinance

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This State of Practice Report represents an important step in understanding the state of client protection practices today in India, three years after the Andhra Pradesh crisis and two years after the Smart Campaign began its deep engagement with the sector.

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Study of Client Protection Practices in Latin America and the Caribbean

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The Smart Campaign conducted a study on the client protection practices of 12 microfinance institutions in Latin America and the Caribbean. This study looked at NGOs, banks, and credit unions, analyzing their client protection performance from the point of view of practitioners, offering recommendations to improve their client protection practices.

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Over-indebtedness of Microborrowers in Ghana

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To give guidance on how to live up to the standard of responsible finance, the Smart Campaign developed the Client Protection Principles with widespread industry participation. Prevention of over-indebtedness is one of these principles. However, commitment is not sufficient to put a principle into practice. This report makes an important contribution to deepening knowledge on this elusive topic.

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Implementing Client Protection in Microfinance: State of the Practice, 2011

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This report explains how the Smart Campaign and actors throughout the microfinance industry are working to move from initial awareness raising about client protection to capacity building, implementation, and finally certification. It also provides a first look at how the microfinance industry is doing on the Client Protection Principles.

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Beyond Codes: The Foundation for Client Protection in Microfinance

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“Beyond Codes,” an action research project of the Center for Financial Inclusion at ACCION, was designed to provide a body of experience and knowledge from leading financial institutions serving low-income people about how consumer protection codes of conduct are implemented.

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