Tools & Resources

Tools & Resources

Client Education Tools

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This list represents tools and resources that are models of client protection focused client education materials, chosen to help microfinance institutions communicate to their clients about their rights and responsibilities. The resources are from diverse regions and institution types.

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Essential Documents for New Clients

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The “Essential Documents for New Clients” refers to the set of documents that help new clients understand their full financial obligations, what they can expect from the institution, and what to do if they experience problems along the way.  

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Responsible Pricing: The State of the Practice

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This discussion paper examines the full range of approaches to responsible pricing of loans, from promoting competition, to return on equity limitations, to interest rate caps, to comparative transparency.

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Consumer Protection Library

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The Consumer Protection Library present country-by-country profiles of the legal and regulatory frameworks for consumer protection as well as a description of the banking associations and microfinance networks in each country.

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Implementing the Client Protection Principles: A Technical Guide for Investors, 2nd Edition

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This guide provides an updated set of action steps for investors, including a new due diligence tool that provides practical guidance and tips on how to assess implementation of client protection practices by retail providers. This guide also reflects on the main operational questions investors are facing, such as how to assess over-indebtedness and transparent and responsible pricing, and emerging responses.

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Client Protection Principles Training Series

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This series of eight trainings is designed to introduce financial institutions to the Smart Campaign and the Client Protection Principles. These presentations can be used in group training sessions in which the facilitator and presenters are physically present, or in virtual learning sessions, such as webinars. 

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