Tools & Resources

Tools & Resources

Putting Transparency into Practice: Communicating About Pricing

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This brief document describes how financial service providers observe the principle of transparency, current resources that exist to help providers understand and communicate their prices to clients, and information on where providers can find more information from the Smart Campaign and MFTransparency.

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Security is the Key: Pocket Guide to Financial Security for Clients

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Finamerica provides a pocket-size brochure with tips about how to protect one’s security and prevent identity theft, robberies, and other possible threats to the privacy of their personal information.

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Smart Note: Customized IT at Caja Morelia safeguards client data

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Upon transforming to a regulated financial services provider, Caja Morelia needed to meet federal data management and reporting requirements. Faced with these new technology needs, Caja invested in a data management system and supporting processes to provide superior data security.

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Smart Campaign Tools Training

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The Smart Campaign has developed dozens of tools to assist microfinance institutions (MFIs), investors, and networks/associations in the implementation of client protection. This PowerPoint training introduces participants to the client protection tools available from the Smart Campaign.

The training discusses two “entry points” for using Smart Campaign tools: 1) As part of a client protection strategy, and 2) As a solution to a specific problem. Participants review examples of each entry point, and learn about tools that can assist them during any step of client protection implementation.

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Well-Written Privacy Policy, Secure IT Systems, and Staff Trained to Protect Information at SKS and Equitas

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SKS has a written policy on sharing client information with external parties. It clearly categorizes types of information into “confidentiality critical” and “confidentiality sensitive” and lays down the process for handling each category. Equitas is the first MFI in India to have a core banking solution, TEMENOS – T24. This product is an extension of T24 Banking software, developed specifically for microfinance and the community banking sector.

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Ensuring the Security of Client Information at FUBODE

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While FUBODE already had basic security measures in some of its branches at the time the Smart Assessment was conducted, the results revealed the need to implement these in all of its agencies. As of today, all 18 branches – seven of which are located in urban areas and 11 in rural zones – have a specific room assigned within each branch to store clients’ physical documents.

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Training Tool for Data Privacy

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In simple terms, the Smart Campaign’s Client Protection Principle 6 affirms that clients share very important personal and financial information with FIs and that it is the responsibility of FIs to protect the privacy and confidentiality of such data. If a financial instution has to share the client data with outside agencies, it should seek necessary approval from the client before sharing the data. This tool illustrates what could go wrong if proper policies and procedures for protecting the privacy of client data are either not implemented or not followed.
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