Tools & Resources All Tools & Resources

Search for tools:

Transparency

Bank of Uganda Issues Financial Consumer Protection Guidelines: Know Your Rights

Email Print PDF

bank-of-uganda logoIn line with its Financial Inclusion Project, the Central Bank of the Republic of Uganda (BoU), has issued guidelines for Financial Consumer Protection (FCP) Guidelines: Know Your Rights to all Supervised Financial Institutions (SFIs) including commercial banks, credit insititutions and microfinance deposit-taking institutions. BoU’s Financial Inclusion Project is built on four pillars: (1) Financial Literacy; ( 2) Financial Consumer Protection; (3) Financial Innovations; and (4) Financial Services Data and Measurement.

Read more »  
 

Crezcamos’ Welcome Kit

Email Print PDF

The objective in the development of this kit was part of a series of strategic activities that Crezcamos carried out to strengthen its practices in client protection. The kit was developed with the guidance of the Smart Campaign tool ‘Essential Documents for New Clients.’

Read more »  
 

Refinancing Policy – FUBODE

Email Print PDF

One document that called our attention was FUBODE’s rescheduling and refinancing policy, one that many MFIs lack. FUBODE Kindly agreed to share their policy with the industry so as to foment best practices.  This document should be used as a starting point for any MFI who wants to improve their restructuring and rescheduling policies as per the Smart Campaign Principles.

Read more »  
 

Smart Campaign Tools Training

Email Print PDF

The Smart Campaign has developed dozens of tools to assist microfinance institutions (MFIs), investors, and networks/associations in the implementation of client protection. This PowerPoint training introduces participants to the client protection tools available from the Smart Campaign.

The training discusses two “entry points” for using Smart Campaign tools: 1) As part of a client protection strategy, and 2) As a solution to a specific problem. Participants review examples of each entry point, and learn about tools that can assist them during any step of client protection implementation.

Download the Tool »

Read more »  
 

Putting Transparency into Practice: Communicating About Pricing

Email Print PDF

This brief document describes how financial service providers observe the principle of transparency, current resources that exist to help providers understand and communicate their prices to clients, and information on where providers can find more information from the Smart Campaign and MFTransparency.

Read more »  
 

Smart Note: Transparent and Responsible Pricing at Mi-Bospo

Email Print PDF

The Bosnian MFI Mi-Bospo focuses on client protection to safeguard both the institution and clients. For Mi-Bospo, transparency and responsible prices are key elements of ensuring client satisfaction. The MFI ensures transparency by screening potential hires, adhering to strict marketing guidelines, and taking time during the loan process to be sure that clients understand their rights and responsibilities.

Read more »  
 

Loan Agreement for Small Business Clients (JSC MFO Crystal)

Email Print PDF

JSC Microfinance Organization Crystal, Georgia shared its plain language loan contract with The Smart Campaign.  This contract is used with clients seeking small businesses credit. The contract is succinct, written in plain language, and uses very little jargon.

Read more »  
 

Loan Contract Summary Handout (Mibanco)

Email Print PDF

Mibanco also provides clients with a loan contract summary so that clients can easily and efficiently understand the most pertinent points of their full loan contracts. Mibanco uses this tool to verbally review the contract highlights, including the loan information, insurance costs/benefits, early repayment fees, and obligations of the guarantors.

Read more »  
 

Responsible Pricing: The State of the Practice

Email Print PDF

This discussion paper examines the full range of approaches to responsible pricing of loans, from promoting competition, to return on equity limitations, to interest rate caps, to comparative transparency.

Read more »  
 

Calculating Transparent Prices Tool from MicroFinance Transparency

Email Print PDF

MicroFinance Transparency offers a basic tool to help microfinance institutions understand the factors that influence the “effective interest rate” or the APR. MFIs can use this tool to for calculating their own effective interest rates, thereby demonstrating transparent for the pricing of their loan products to anyone who asks.

Read more »  
 

Smart Note: Transparent and Responsible Pricing at Mi-Bospo

Email Print PDF

New SmartNote Now Available! Read an interview with Mi-Bospo Executive Director Nejira Nalic on how her institution puts Principle 2—Transparent and Responsible Pricing—into practice.

Read more »