Certification Certified Organizations Certified Profiles: Partner

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Certified in January 2013, Partner Microcredit Foundation was first started by Mercy Corps and established as a nonprofit organization in 1997 with a long-term goal of eventually transitioning into a bank. Partner provides financial services to economically active populations with little access to commercial sources of funding to be entrepreneurial ventures. Partner employs about 150 credit officers and operates among 56 offices in Bosnia & Herzegovina serving over 42.100 customers with a portfolio value of nearly $67 million. Partner sees itself as a facilitator of business development and as an agent of change, “to contribute to the healthy transition of the country to market economy.”

Partner conducts business with clients using the individual credit methodology. Loan officers provide the services of Partner Microcredit Foundation by targeting municipalities to distribute loan applications in person through program presentations and at Partner offices. It performs thorough client credit analysis prior to issuing a loan with respectful follow up. Partner Microcredit Foundation has always been client-centric in its business approach, recognizing that a risk for the client is a risk for the institution.


 

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Partners’ Certification Journey

Partner Micorcredit Foundation began its journey to improved client protection by endorsing the Smart Campaign in 2010 to affirm that it prioritizes client protection for its practices and a sustainable microfinance industry. Partner also worked with the Smart Campaign by participating in an Accompanied Self-Assessment to enhance its knowledge of client protection, to better recognize what good and bad practices look like in practice, and to identify how its own institutional practices need to improve for greater adherence to the seven Client Protection Principles. Partner was one of the first institutions to become Smart Certified in January 2013, the same month Certification was launched, by successfully meeting all of the standards and indicators of the seven Client Protection Principles when evaluated by financial rating agency Microfinanza Rating.

 


Client Stories

Nizama Mujkic Quote 2 
A successful family business nearby Tuzla

Nizama Mujkić from Petrovice nearby Kalesija together with her husband Fahrudin, has bought a small piece of land in one of the Tuzla settlements called Gornji Čaklovići, which is located near the main road Tuzla- Zvornik. Mujkić’s built their house there and then they built their business facility where today, they keep the store which sells cattle food and other agricultural commodities, named ‘Zrno’.

Already at the purchase of the mentioned land plot, this family used the funds borrowed from Partner Microcredit Foundation, and currently, they are in their tenth credit cycle implemented between Mrs. Mujkić and Partner MCF. Apart from the trade, Mujkić’s successfully engaged in agriculture, chickens and turkey growing and they also have a mini-farm of setting hens. On their own land of 7 dunum and another leased field of 20 dunum located in the area of Požarnica, these hardworking people grow cucumber cornichon and they also raised a large plum orchards and vineyards. Each one of the business steps that Mujkić family made was accompanied by the financial support of Partner MCF.

She pointed out that she, her husband, her son  Alen and daughter Alma are up on their feet from the early morning and that they are active during the entire day, which they believe, is the only proper recipe for success.

The last loan that they took with Partner MCF in the amount of 5,000 KM and the repayment period of 24 months, the Mujkićs used for the expansion of their existing commercial building in Gornji Čaklovići, which will allow them to expand the range of goods as well as the sales, they hope. Nizama and Fahrudin do not plan to stop there with their business and they very much count on the support of Partner Microcredit Foundation in their efforts.

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Partners’ Smart Note

Partner Smart NotePartner Microcredit Foundation avoids client over-indebtedness by recognizing that a risk for the client is a risk for the institution. Partner performs rigorous credit analysis of its clients before issuing a loan and follows up with audits to verify proper staff behavior and discover why clients are not able to meet their obligations.

Responsibility for avoiding over-indebtedness rests with both clients and institutions. For clients, this means making prudent decisions and judging their repayment capacity. For institutions, this means carefully assessing a client’s ability to repay.

Lending in a highly competitive microcredit market, Partner Microcredit Foundation avoids client over-indebtedness by recognizing that a risk for the client is a risk for the institution. To mitigate these risks, Partner performs rigorous credit analysis of its clients before issuing a loan and follows up with audits to verify proper staff behavior and discover why clients are not able to meet their obligations. Proactive measures like financial-literacy programs and client-loyalty efforts complement analysis and audits to create a robust system to avoid client over-indebtedness.

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For more information about Partner please visit their website: partner.ba

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