Microfinance networks and associations have a unique role to play in the industry’s adoption of client protection practices. Networks and associations bring client protection information to their members; provide support, training, and technical assistance for the implementation of client protection activities; create industry Codes of Conduct; and lobby and counsel regulators on client protection initiatives, among other important contributions.
Established in 2001, the Azerbaijan Microfinance Association (AMFA) champions client protection among their 28 member organizations. As a part of their larger social performance management (SPM) strategy, AMFA supports members in the adoption of the Client Protection Principles. AMFA shared with the Smart Campaign why client protection is a priority for the association, and how they encourage strong client protection practices in the Azerbaijani microfinance industry. Their client protection initiatives can serve as a good practice example to other networks and associations.