This guide is intended to assist microfinance institutions in writing a code of ethics and/or conduct. Institutional ethics directly influence the image and reputation that employees, partners, customers and the community have of an institution. A code of ethics and/or conduct is a useful tool to "transmit" the values, principles and vision of the mission and Institution. In practice, codes can also be used as a basis for staff re-testing or periodic recertification and provide a standard from which to measure success.

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