2010

Support for the Smart Campaign will allow client protection assessments, certification testing, pilot projects, and translation and dissemination of tools to foster adherence to Client Protection Principles at leading microfinance institutions.

NEW! Client Protection Certification Program – Call for Comments!  Click here to learn how you can share your thoughts, feedback, questions with the Campaign.

Client Protection Principles modified to embrace wider product array and non-discrimination principle

Washington, DC, July 20, 2011 — The microfinance industry’s Client Protection Principles (CPPs) are now seven.  They have been expanded to address multiple financial products and the concept of “non-discrimination.”

Ben Simmes, Smart Campaign Steering Committee member and Director of Social Performance and Financial Analysis at Oikocredit, spoke with the Smart Campaign recently about Oikocredit’s efforts to embed the Client Protection Principles into its institutional culture.  He also shared his personal views on the importance of using credit responsibly…

Anne Hastings, Smart Campaign Steering Committee member and CEO of the Haitian MFI Fonkoze, spoke with the Smart Campaign recently about her institution’s culture of giving clients the tools they need to protect themselves. She also discussed how endorsing the Smart Campaign gave Fonkoze a new way to express this institutional culture...

A fresh tool tailored for Indian MFIs using Grameen-style “group of groups” lending methodology is now available from the Smart Campaign! The Campaign’s India-based team led the development of the tool in collaboration with two Indian MFIs, Grameen Koota and Ujjivan.

The Smart Campaign is excited to announce the launch of its first-ever e-learning course, which allows industry professionals to experience interactive simulations of a series of scenarios involving client protection and financial education in microfinance.

The Smart Campaign's first-ever e-learning course, “Client Protection and Financial Education in Microfinance,” has won the individual developer category of the second eLearning Global Giveback Competition! 

Gabriel Davel, a veteran voice for client protection in microfinance and the first CEO of South Africa’s Micro Finance Regulatory Council, entered the business of protecting client well-being before the industry was paying any attention.

New SmartNote Now Available! Read an interview with Mi-Bospo Executive Director Nejira Nalic on how her institution puts Principle 2—Transparent and Responsible Pricing—into practice.