What’s Happening

Partner Microcredit Foundation in Bosnia and Herzegovina has developed a strategy for avoiding over-indebtedness by recognizing that a risk for the client is a risk for the institution.

Why is client protection so important to our Campaign leaders? The Smart Campaign sat down with Campaign Steering Committee Member and Ambassdor Vipin Sharma, the CEO of India's  Access Development Services, to hear his story...

Why is client protection so important to our Campaign leaders? The Smart Campaign sat down with Campaign Steering Committee Member and Ambassador Anne-Françoise Lefèvre, Head of Institutional Relations at the World Savings Banks Institute, to hear her story...

In January we asked you to share with us the tools you are currently using to address Client Protection Principle 5--"Mechanisms for Redress of Grievances." Among the submissions received, four organizations stood out as exceptional. We are happy to announce that these organizations' tools will be featured on The Smart Campaign website

In my conversations with microfinance professionals around the world, I can tell it’s now pretty clear there is a deep understanding and yearning in the industry for the incorporation of Smart Microfinance into MFI practices. The top questions MFI staff now have are “where?” and “how?”

The Smart Campaign's "Getting Started Questionnaire: Client Protection Self Assessments for Microfinance Institutions" is now available in English, Spanish, French,  Arabic, and Russian.

The Client Protection Principles are meant to best reflect the microfinance industry's thinking and better safeguard the clients we serve.

What if there were a place where microfinance clients could go to get answers to their most difficult questions about credit and debt?

Over 900 individuals and organizations working in microfinance have endorsed the Campaign! The latest endorsers include:

You have to know where you are before you know where you are going. Incorporating The Smart Campaign Client Protection Principles is no different; before you can start you need to understand how your organization is performing today.