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MFI Best Practices in Client Protection
Ranging from client grievance mechanisms to data privacy and more, these examples hightlight a few best practices at MFIs in Latin and America and India. 
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What’s Happening

  • “Borrow Wisely” Campaign goes live!

    Starting (October 1st, 2014), 12 Microfinance Centre members are launching a major coordinated effort to improve client financial literacy across the ECA region. Over the next month, the “Borrow Wisely!” Campaign will unite staff of 12 MFIs across 9 countries in one single aim: educating thousands of existing and potential clients on how to borrow safe and responsible levels of debt.

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  • BRAC and Smart Campaign host Client Protection workshop for MFIs

    Bangladesh (July 8, 2014)-  BRAC and the Smart Campaign joined forces in hosting a workshop on client protection principles at the BRAC Centre. The Smart Campaign, represented by Dr Hema Bansal, Director, South East Asia and South Asia, received a welcome reception from over twenty representatives from across Bangladesh's microfinance sector.

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Meet the Certified MFIs

Edpyme Raiz sm

Edpyme Raíz, Peru

Edpyme Raíz was certified in August 2014 by Microfinanza Rating. Edpyme Raíz promotes the strengthening and sustainable development of small- and micro-businesses, a sector considered to be the driving force behind national development. It serves thousands of clients across 24 provinces in Perú, and does so under four basic conditions: equality, hardwork, honesty and transparency.  Specific to the client protection principle of transparency, Edpyme Raíz commits to being fully transparent about the quality of both the internal and external information it generates, and also regarding the ethical behavior of its members.

Certification Awarded August 2014

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Click here to view all of the Certified MFI's »