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# Item Title Hits
1 Smart Note: Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association (AMFA) 883
2 Smart Microinsurance: An Overview for Microfinance Institutions on Incorporating Client Protection Practices into Microinsurance 748
3 Client Education Tools 4277
4 Smart Note: Treating Clients with Respect at Fundación Mundo Mujer Popayán 1221
5 Smart Note: Responding to a Crisis at FUNDESER 1412
6 Responsible Treatment of Clients: Practicing Non-discrimination 1151
7 Smart Note: Hiring Staff with Disabilities at AccessBank, Azerbaijan 1603
8 Codes of Conduct and the Role of Microfinance Associations in Client Protection 514
9 Over-indebtedness of Microborrowers in Ghana 821
10 Smart Note: Client Protection Good Practices in Europe and Central Asia 2013
11 Compulsory Group Training Tool 458
12 Essential Documents for New Clients 2577
13 Avoidance of Over-indebtedness: Guidelines for Financial and Non-financial Evaluation 1978
14 Code of Conduct for Collections and Collections Practices for Group Loans at Swadhaar FinServe Pvt. Ltd. 1652
15 Smart Note: Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI) 1997
16 Educating Clients About Client Protection: A Guide for Financial Service Providers 1937
17 Putting Transparency into Practice: Communicating About Pricing 1496
18 Transparency in Promotions and Sales: A Checklist for Financial Service Providers 1711
19 Collections Guidelines for Financial Service Providers 2251
20 Investor/Donor Planning Guide for Implementing Client Protection Initiatives 1053
21 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 2315
22 Code of Conduct E-Learning Module (Grameen Financial Services Pvt. Ltd.) 2221
23 Smart Note: Responding to Client Complaints at Tameer Bank, Pakistan 830
24 Smart Lending: Client Protection in the Group Lending Process - India 1560
25 Client Protection and Financial Education Simulation 3824
26 Smart Note: Transparent and Responsible Pricing at Mi-Bospo 1255
27 Smart Lending: Client Protection in the Group Lending Process 1624
28 Smart Savings: Client Protection in the Savings Process 2853
29 Implementing the Client Protection Principles: A Technical Guide for Investors, 2nd Edition 1437
30 Loan Contract Summary Handout (Mibanco) 2154
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