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#	Item Title	Hits
1	Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions	6165
2	Client Protection Principles Training Series	5216
3	Responsible Pricing: The State of the Practice	2677
4	Building Institutional Culture Around a Code of Ethics at Compartamos	2349
5	Microfund for Women: Client Business Evaluation Toolkit	2270
6	Smart Note: Collections with Dignity at FinComún	2220
7	Smart Lending: Client Protection in the Individual Loan Process	2165
8	Client Protection and Financial Education Simulation	2108
9	Smart Note: Implementing an Industry Code of Conduct at PMN	2107
10	How to Develop an Institutional Code of Ethics	2074
11	Conducting Client Protection Assessments: A Guide	1884
12	Banco Solidario: Loan Officer Training Manual	1694
13	Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation	1661
14	Complaints-Analysis Spreadsheet (FMMB)	1624
15	Implementing Client Protection in Microfinance: State of the Practice, 2011	1624
16	Smart Savings: Client Protection in the Savings Process	1555
17	Complaints-Handling Manual (Tamweelcom)	1539
18	Client Protection and Ethics Codes: Examples for Getting Started	1358
19	Loan Agreement for Small Business Clients (JSC MFO Crystal)	1329
20	KazMicroFinance: How to Assess Client Businesses	1303
21	Complaints-Handling Manual (FONDESURCO)	1232
22	Complaints-Handling Brochure for Clients (Opportunity Bank)	1207
23	Beyond Codes: The Foundation for Client Protection in Microfinance	1173
24	Best Practices in Collections Strategies	1165
25	Calculating Transparent Prices Tool from MicroFinance Transparency	1155
26	Fonkoze: Guide for Credit Agents — Evaluating Clients for Fonkoze’s Post-Disaster Recovery Program	1137
27	Opportunity Bank Serbia: Loan Calculator	1121
28	Debt Management Guide	1111
29	How to Talk to a Bank: A Brochure for Consumers	1062
30	Collections Guidelines for Financial Service Providers	1060

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