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# Item Title Date Hits
1 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions February 11, 2010 1801
2 Smart Note: Collections with Dignity at FinComún February 11, 2010 758
3 Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos March 30, 2010 746
4 Responsible Pricing: The State of the Practice August 04, 2010 730
5 Smart Lending: Client Protection in the Credit Process February 23, 2010 654
6 Conducting Client Protection Assessments: A Guide February 11, 2010 512
7 Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation May 21, 2010 438
8 Complaints-Analysis Spreadsheet (FMMB) May 07, 2010 434
9 How to Develop an Institutional Code of Ethics February 23, 2010 421
10 Implementing the Client Protection Principles: Guide for Investors February 11, 2010 377
11 Webinar on Client Protection February 11, 2010 375
12 Complaints-Handling Manual (Tamweelcom) May 07, 2010 365
13 Webinar on Avoiding Over-Indebtedness February 11, 2010 352
14 Complaints-Handling Manual (FONDESURCO) May 07, 2010 343
15 Complaints-Handling Brochure for Clients (Opportunity Bank) May 07, 2010 330
16 Client Protection and Ethics Codes: Examples for Getting Started February 11, 2010 311
17 How to Talk to a Bank: A Brochure for Consumers February 23, 2010 282
18 Debt Management Guide February 23, 2010 271
19 Best Practices in Collections Strategies February 23, 2010 256
20 Understanding Interest Rates February 23, 2010 245
21 Security is the Key: Pocket Guide to Financial Security for Clients February 23, 2010 211
22 Consumer Protection Library February 11, 2010 200