Tools & Resources

Tools & Resources

Article List

# Item Title Hits
1 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 12787
2 Client Protection Principles Training Series 10681
3 How to Develop an Institutional Code of Ethics 5025
4 Client Education Tools 4525
5 Due Diligence Checklist for Investors 4468
6 Client Protection and Ethics Codes: Examples for Getting Started 4405
7 Responsible Pricing: The State of the Practice 4162
8 Smart Lending: Client Protection in the Individual Loan Process 4131
9 Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos 4009
10 Client Protection and Financial Education Simulation 3904
11 Conducting Client Protection Assessments: A Guide 3723
12 Complaints-Handling Manual (Tamweelcom) 3648
13 Complaints-Analysis Spreadsheet (Fundacion Delamujer) 3569
14 Microfund for Women: Client Business Evaluation Toolkit 3519
15 Implementing Client Protection in Microfinance: State of the Practice, 2011 3421
16 Smart Note: Implementing an Industry Code of Conduct at PMN 3401
17 Loan Agreement for Small Business Clients (JSC MFO Crystal) 3391
18 Banco Solidario: Loan Officer Training Manual 3383
19 Smart Note: Collections with Dignity at FinComún 3318
20 Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation 2995
21 Smart Savings: Client Protection in the Savings Process 2937
22 Consumer Protection Library 2934
23 Essential Documents for New Clients 2655
24 Complaints-Handling Brochure for Clients (Opportunity Bank) 2486
25 Best Practices in Collections Strategies 2460
26 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 2416
27 KazMicroFinance: How to Assess Client Businesses 2386
28 Complaints-Handling Manual (FONDESURCO) 2383
29 Collections Guidelines for Financial Service Providers 2310
30 Code of Conduct E-Learning Module (Grameen Financial Services Pvt. Ltd.) 2295
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