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Article List

# Item Title Hits
1 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 6165
2 Conducting Client Protection Assessments: A Guide 1885
3 Client Protection and Ethics Codes: Examples for Getting Started 1359
4 Consumer Protection Library 907
5 Client Protection Principles Training Series 5216
6 Smart Note: Collections with Dignity at FinComún 2221
7 Debt Management Guide 1112
8 Calculating Transparent Prices Tool from MicroFinance Transparency 1156
9 How to Talk to a Bank: A Brochure for Consumers 1063
10 Best Practices in Collections Strategies 1166
11 How to Develop an Institutional Code of Ethics 2075
12 Security is the Key: Pocket Guide to Financial Security for Clients 904
13 Smart Lending: Client Protection in the Individual Loan Process 2166
14 Building Institutional Culture Around a Code of Ethics at Compartamos 2350
15 Fonkoze: Guide for Credit Agents — Evaluating Clients for Fonkoze’s Post-Disaster Recovery Program 1137
16 Microfund for Women: Client Business Evaluation Toolkit 2270
17 KazMicroFinance: How to Assess Client Businesses 1303
18 Banco Solidario: Loan Officer Training Manual 1694
19 Complaints-Handling Manual (Tamweelcom) 1540
20 Complaints-Handling Brochure for Clients (Opportunity Bank) 1208
21 Complaints-Analysis Spreadsheet (FMMB) 1625
22 Complaints-Handling Manual (FONDESURCO) 1233
23 Opportunity Bank Serbia: Loan Calculator 1121
24 Smart Note: Customized IT at Caja Morelia safeguards client data 891
25 Smart Note: Implementing an Industry Code of Conduct at PMN 2107
26 Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation 1662
27 Responsible Pricing: The State of the Practice 2677
28 Beyond Codes: The Foundation for Client Protection in Microfinance 1173
29 Implementing Client Protection in Microfinance: State of the Practice, 2011 1624
30 Loan Contract Summary Handout (Mibanco) 892
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