The Smart Campaign - Keeping Clients First in Microfinance - The Smart Campaign

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#	Item Title	Hits
1	Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions	6165
2	Conducting Client Protection Assessments: A Guide	1885
3	Client Protection and Ethics Codes: Examples for Getting Started	1359
4	Client Protection Principles Training Series	5216
5	Smart Note: Collections with Dignity at FinComún	2221
6	Best Practices in Collections Strategies	1166
7	How to Develop an Institutional Code of Ethics	2075
8	Smart Lending: Client Protection in the Individual Loan Process	2166
9	Smart Lending: Client Protection in the Group Lending Process - India	736
10	Educating Clients About Client Protection: A Guide for Financial Service Providers	810
11	Avoidance of Over-indebtedness: Guidelines for Financial and Non-financial Evaluation	424
12	Investor/Donor Planning Guide for Implementing Client Protection Initiatives	444
13	Code of Conduct for Collections and Collections Practices for Group Loans at Swadhaar FinServe Pvt. Ltd.	633
14	Collections Guidelines for Financial Service Providers	1060
15	Transparency in Promotions and Sales: A Checklist for Financial Service Providers	746
16	Client Welcome Kit	861

Appropriate collection practices