Tools & Resources

Tools & Resources

Article List

# Item Title Hits
1 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 6165
2 Client Protection Principles Training Series 5216
3 Responsible Pricing: The State of the Practice 2677
4 Building Institutional Culture Around a Code of Ethics at Compartamos 2350
5 Microfund for Women: Client Business Evaluation Toolkit 2270
6 Smart Note: Collections with Dignity at FinComún 2221
7 Smart Lending: Client Protection in the Individual Loan Process 2166
8 Smart Note: Implementing an Industry Code of Conduct at PMN 2107
9 How to Develop an Institutional Code of Ethics 2075
10 Conducting Client Protection Assessments: A Guide 1885
11 Banco Solidario: Loan Officer Training Manual 1694
12 Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation 1662
13 Complaints-Analysis Spreadsheet (FMMB) 1625
14 Smart Savings: Client Protection in the Savings Process 1555
15 Complaints-Handling Manual (Tamweelcom) 1540
16 Client Protection and Ethics Codes: Examples for Getting Started 1359
17 Due Diligence Checklist for Investors 1354
18 Loan Agreement for Small Business Clients (JSC MFO Crystal) 1329
19 KazMicroFinance: How to Assess Client Businesses 1303
20 Complaints-Handling Manual (FONDESURCO) 1233
21 Complaints-Handling Brochure for Clients (Opportunity Bank) 1208
22 Beyond Codes: The Foundation for Client Protection in Microfinance 1173
23 Best Practices in Collections Strategies 1166
24 Calculating Transparent Prices Tool from MicroFinance Transparency 1156
25 Fonkoze: Guide for Credit Agents — Evaluating Clients for Fonkoze’s Post-Disaster Recovery Program 1137
26 Opportunity Bank Serbia: Loan Calculator 1121
27 Debt Management Guide 1112
28 How to Talk to a Bank: A Brochure for Consumers 1063
29 Collections Guidelines for Financial Service Providers 1060
30 Smart Note: Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. 981
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