Tools & Resources

Tools & Resources

Article List

# Item Title Hits
1 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 12412
2 Client Protection Principles Training Series 10400
3 How to Develop an Institutional Code of Ethics 4878
4 Client Protection and Ethics Codes: Examples for Getting Started 4306
5 Due Diligence Checklist for Investors 4274
6 Responsible Pricing: The State of the Practice 4082
7 Smart Lending: Client Protection in the Individual Loan Process 3991
8 Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos 3936
9 Client Protection and Financial Education Simulation 3828
10 Conducting Client Protection Assessments: A Guide 3629
11 Complaints-Handling Manual (Tamweelcom) 3487
12 Complaints-Analysis Spreadsheet (Fundacion Delamujer) 3482
13 Microfund for Women: Client Business Evaluation Toolkit 3454
14 Smart Note: Implementing an Industry Code of Conduct at PMN 3341
15 Banco Solidario: Loan Officer Training Manual 3286
16 Loan Agreement for Small Business Clients (JSC MFO Crystal) 3264
17 Smart Note: Collections with Dignity at FinComún 3254
18 Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation 2921
19 Smart Savings: Client Protection in the Savings Process 2856
20 Essential Documents for New Clients 2581
21 Complaints-Handling Brochure for Clients (Opportunity Bank) 2425
22 Best Practices in Collections Strategies 2383
23 KazMicroFinance: How to Assess Client Businesses 2332
24 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 2321
25 Complaints-Handling Manual (FONDESURCO) 2315
26 Collections Guidelines for Financial Service Providers 2253
27 Code of Conduct E-Learning Module (Grameen Financial Services Pvt. Ltd.) 2227
28 Calculating Transparent Prices Tool from MicroFinance Transparency 2207
29 Loan Contract Summary Handout (Mibanco) 2159
30 Debt Management Guide 2159
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