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#	Item Title	Hits
1	Smart Note: Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association (AMFA)	876
2	Smart Note: Appropriate Product Design and Delivery at Musoni	1760
3	Smart Note: Treating Clients with Respect at Fundación Mundo Mujer Popayán	1218
4	Smart Note: Responding to a Crisis at FUNDESER	1406
5	Smart Note: Hiring Staff with Disabilities at AccessBank, Azerbaijan	1594
6	Smart Note: Client Protection Good Practices in Europe and Central Asia	2004
7	Smart Note: Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI)	1992
8	Smart Note: Responding to Client Complaints at Tameer Bank, Pakistan	822
9	Smart Note: Transparent and Responsible Pricing at Mi-Bospo	1248
10	Smart Note: Customized IT at Caja Morelia safeguards client data	1584
11	Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation	2913
12	Smart Note: Implementing an Industry Code of Conduct at PMN	3328
13	Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos	3922
14	Smart Note: Collections with Dignity at FinComún	3244

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