Tools & Resources

Tools & Resources

Article List

# Item Title Hits
1 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 6165
2 Client Protection Principles Training Series 5216
3 Building Institutional Culture Around a Code of Ethics at Compartamos 2350
4 Microfund for Women: Client Business Evaluation Toolkit 2270
5 Smart Lending: Client Protection in the Individual Loan Process 2166
6 How to Develop an Institutional Code of Ethics 2075
7 Conducting Client Protection Assessments: A Guide 1885
8 Banco Solidario: Loan Officer Training Manual 1694
9 Complaints-Analysis Spreadsheet (FMMB) 1625
10 Implementing Client Protection in Microfinance: State of the Practice, 2011 1624
11 Smart Savings: Client Protection in the Savings Process 1555
12 Complaints-Handling Manual (Tamweelcom) 1540
13 Client Protection and Ethics Codes: Examples for Getting Started 1359
14 KazMicroFinance: How to Assess Client Businesses 1303
15 Complaints-Handling Manual (FONDESURCO) 1233
16 Complaints-Handling Brochure for Clients (Opportunity Bank) 1208
17 Best Practices in Collections Strategies 1166
18 Calculating Transparent Prices Tool from MicroFinance Transparency 1156
19 Fonkoze: Guide for Credit Agents — Evaluating Clients for Fonkoze’s Post-Disaster Recovery Program 1137
20 Opportunity Bank Serbia: Loan Calculator 1121
21 Debt Management Guide 1112
22 How to Talk to a Bank: A Brochure for Consumers 1063
23 Collections Guidelines for Financial Service Providers 1060
24 Security is the Key: Pocket Guide to Financial Security for Clients 904
25 Loan Contract Summary Handout (Mibanco) 892
26 Client Welcome Kit 861
27 Educating Clients About Client Protection: A Guide for Financial Service Providers 810
28 Smart Lending: Client Protection in the Group Lending Process 794
29 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 762
30 Putting Transparency into Practice: Communicating About Pricing 750
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