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Article List

# Item Title Hits
1 A Guide to Client Protection Assessments 283
2 Tool Recommendations to Address Gaps 151
3 Crezcamos’ Welcome Kit 93
4 Smart Note: Designing Products based on Customer Requirements: Unique Approaches of SEWA Bank and IFMR (KGFS model), India 437
5 Monitoring Individual Repayment in Group Guarantee Mechanism 339
6 SPTF Universal Standards Implementation Example (How Bandhan Trains and Evaluates Credit Staff) 353
7 Implementing Client Protection in Indian Microfinance 1673
8 Smart Saving and Lending: Member Protection in SHG Model 760
9 Study of Client Protection Practices in Latin America and the Caribbean 1466
10 Refinancing Policy - FUBODE 687
11 Smart Operations 2235
12 Resolving Client Complaints 590
13 Smart Microinsurance: An Overview for Microfinance Institutions on Incorporating Client Protection Practices into Microinsurance 1758
14 Smart Note: Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association (AMFA) 1763
15 Client Education Tools 7305
16 Smart Note: Appropriate Product Design and Delivery at Musoni 3107
17 Smart Note: Treating Clients with Respect at Fundación Mundo Mujer Popayán 2386
18 Smart Note: Responding to a Crisis at FUNDESER 2356
19 Smart Campaign Tools Training 1292
20 Responsible Treatment of Clients: Practicing Non-discrimination 2310
21 Nondiscrimination Policy of Fundación Paraguaya 1073
22 Smart Note: Hiring Staff with Disabilities at AccessBank, Azerbaijan 2795
23 Codes of Conduct and the Role of Microfinance Associations in Client Protection 1051
24 Over-indebtedness of Microborrowers in Ghana 1467
25 Smart Note: Client Protection Good Practices in Europe and Central Asia 3084
26 Essential Documents for New Clients 4477
27 Smart Note: Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI) 3123
28 Code of Conduct for Collections and Collections Practices for Group Loans at Swadhaar FinServe Pvt. Ltd. 2764
29 Transparency in Promotions and Sales: A Checklist for Financial Service Providers 2780
30 Collections Guidelines for Financial Service Providers 3228
31 Investor/Donor Planning Guide for Implementing Client Protection Initiatives 1507
32 Putting Transparency into Practice: Communicating About Pricing 2255
33 Educating Clients About Client Protection: A Guide for Financial Service Providers 3151
34 Code of Conduct E-Learning Module (Grameen Financial Services Pvt. Ltd.) 3465
35 Avoidance of Over-indebtedness: Guidelines for Financial and Non-financial Evaluation 3672
36 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 3712
37 Smart Note: Responding to Client Complaints at Tameer Bank, Pakistan 2280
38 Swadhaar FinServe Pvt. Ltd. Earns Honors in Smart Campaign’s Call for ‘Appropriate Collections Practices’ 2251
39 Smart Lending: Client Protection in the Group Lending Process - India 2313
40 Client Protection and Financial Education Simulation 5237
41 Smart Note: Transparent and Responsible Pricing at Mi-Bospo 2147
42 Smart Lending: Client Protection in the Group Lending Process 2596
43 Smart Savings: Client Protection in the Savings Process 3884
44 Implementing the Client Protection Principles: A Technical Guide for Investors, 2nd Edition 2197
45 Loan Contract Summary Handout (Mibanco) 3441
46 Loan Agreement for Small Business Clients (JSC MFO Crystal) 5107
47 Implementing Client Protection in Microfinance: State of the Practice, 2011 4498
48 Beyond Codes: The Foundation for Client Protection in Microfinance 2451
49 Smart Note: Customized IT at Caja Morelia safeguards client data 2214
50 Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation 4081
51 Smart Note: Implementing an Industry Code of Conduct at PMN 4352
52 Complaints-Handling Brochure for Clients (Opportunity Bank) 3506
53 Complaints-Analysis Spreadsheet (Fundacion Delamujer) 5633
54 Complaints-Handling Manual (FONDESURCO) 3545
55 Complaints-Handling Manual (Tamweelcom) 5818
56 Banco Solidario: Loan Officer Training Manual 4929
57 Fonkoze: Guide for Credit Agents — Evaluating Clients for Fonkoze’s Post-Disaster Recovery Program 2999
58 Opportunity Bank Serbia: Loan Calculator 2913
59 KazMicroFinance: How to Assess Client Businesses 3190
60 Microfund for Women: Client Business Evaluation Toolkit 4349
61 Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos 5289
62 Security is the Key: Pocket Guide to Financial Security for Clients 2476
63 Smart Lending: Client Protection in the Individual Loan Process 5981
64 How to Develop an Institutional Code of Ethics 7757
65 Best Practices in Collections Strategies 3661
66 How to Talk to a Bank: A Brochure for Consumers 3018
67 Calculating Transparent Prices Tool from MicroFinance Transparency 3409
68 Debt Management Guide 3120
69 Smart Note: Collections with Dignity at FinComún 4147
70 Client Protection Principles Training Series 15050
71 Consumer Protection Library 3839
72 Client Protection and Ethics Codes: Examples for Getting Started 7204
73 Due Diligence Checklist for Investors 7511
74 Conducting Client Protection Assessments: A Guide 5312
75 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 18658