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# Item Title Hits
1 Smart Note: Designing Products based on Customer Requirements: Unique Approaches of SEWA Bank and IFMR (KGFS model), India 114
2 Monitoring Individual Repayment in Group Guarantee Mechanism 80
3 SPTF Universal Standards Implementation Example (How Bandhan Trains and Evaluates Credit Staff) 64
4 Implementing Client Protection in Indian Microfinance 1340
5 Smart Saving and Lending: Member Protection in SHG Model 479
6 Study of Client Protection Practices in Latin America and the Caribbean 1146
7 Refinancing Policy - FUBODE 457
8 Smart Operations 1400
9 Smart Microinsurance: An Overview for Microfinance Institutions on Incorporating Client Protection Practices into Microinsurance 1507
10 Smart Note: Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association (AMFA) 1527
11 Client Education Tools 7004
12 Smart Note: Appropriate Product Design and Delivery at Musoni 2819
13 Smart Note: Treating Clients with Respect at Fundación Mundo Mujer Popayán 2074
14 Smart Note: Responding to a Crisis at FUNDESER 2179
15 Smart Campaign Tools Training 1144
16 Responsible Treatment of Clients: Practicing Non-discrimination 2019
17 Nondiscrimination Policy of Fundación Paraguaya 745
18 Smart Note: Hiring Staff with Disabilities at AccessBank, Azerbaijan 2582
19 Codes of Conduct and the Role of Microfinance Associations in Client Protection 839
20 Over-indebtedness of Microborrowers in Ghana 1273
21 Smart Note: Client Protection Good Practices in Europe and Central Asia 2850
22 Essential Documents for New Clients 4072
23 Smart Note: Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI) 2842
24 Code of Conduct for Collections and Collections Practices for Group Loans at Swadhaar FinServe Pvt. Ltd. 2467
25 Transparency in Promotions and Sales: A Checklist for Financial Service Providers 2498
26 Collections Guidelines for Financial Service Providers 2930
27 Investor/Donor Planning Guide for Implementing Client Protection Initiatives 1383
28 Putting Transparency into Practice: Communicating About Pricing 2039
29 Educating Clients About Client Protection: A Guide for Financial Service Providers 2791
30 Code of Conduct E-Learning Module (Grameen Financial Services Pvt. Ltd.) 3143
31 Avoidance of Over-indebtedness: Guidelines for Financial and Non-financial Evaluation 3229
32 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 3381
33 Smart Note: Responding to Client Complaints at Tameer Bank, Pakistan 1896
34 Swadhaar FinServe Pvt. Ltd. Earns Honors in Smart Campaign’s Call for ‘Appropriate Collections Practices’ 2055
35 Smart Lending: Client Protection in the Group Lending Process - India 2074
36 Client Protection and Financial Education Simulation 4903
37 Smart Note: Transparent and Responsible Pricing at Mi-Bospo 1925
38 Smart Lending: Client Protection in the Group Lending Process 2315
39 Smart Savings: Client Protection in the Savings Process 3603
40 Implementing the Client Protection Principles: A Technical Guide for Investors, 2nd Edition 1998
41 Loan Contract Summary Handout (Mibanco) 3161
42 Loan Agreement for Small Business Clients (JSC MFO Crystal) 4677
43 Implementing Client Protection in Microfinance: State of the Practice, 2011 4252
44 Beyond Codes: The Foundation for Client Protection in Microfinance 2259
45 Smart Note: Customized IT at Caja Morelia safeguards client data 2045
46 Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation 3778
47 Smart Note: Implementing an Industry Code of Conduct at PMN 4112
48 Complaints-Handling Brochure for Clients (Opportunity Bank) 3224
49 Complaints-Analysis Spreadsheet (Fundacion Delamujer) 4970
50 Complaints-Handling Manual (FONDESURCO) 3248
51 Complaints-Handling Manual (Tamweelcom) 5276
52 Banco Solidario: Loan Officer Training Manual 4432
53 Fonkoze: Guide for Credit Agents — Evaluating Clients for Fonkoze’s Post-Disaster Recovery Program 2770
54 Opportunity Bank Serbia: Loan Calculator 2637
55 KazMicroFinance: How to Assess Client Businesses 2946
56 Microfund for Women: Client Business Evaluation Toolkit 4110
57 Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos 4957
58 Security is the Key: Pocket Guide to Financial Security for Clients 2256
59 Smart Lending: Client Protection in the Individual Loan Process 5534
60 How to Develop an Institutional Code of Ethics 7048
61 Best Practices in Collections Strategies 3292
62 How to Talk to a Bank: A Brochure for Consumers 2736
63 Calculating Transparent Prices Tool from MicroFinance Transparency 3095
64 Debt Management Guide 2848
65 Smart Note: Collections with Dignity at FinComún 3894
66 Client Protection Principles Training Series 13748
67 Consumer Protection Library 3646
68 Client Protection and Ethics Codes: Examples for Getting Started 6294
69 Due Diligence Checklist for Investors 6577
70 Conducting Client Protection Assessments: A Guide 4885
71 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 17378