Search by Series

Article List

# Item Title Hits
1 A Guide to Client Protection Assessments 258
2 Tool Recommendations to Address Gaps 143
3 Crezcamos’ Welcome Kit 78
4 Smart Note: Designing Products based on Customer Requirements: Unique Approaches of SEWA Bank and IFMR (KGFS model), India 368
5 Monitoring Individual Repayment in Group Guarantee Mechanism 327
6 SPTF Universal Standards Implementation Example (How Bandhan Trains and Evaluates Credit Staff) 340
7 Implementing Client Protection in Indian Microfinance 1652
8 Smart Saving and Lending: Member Protection in SHG Model 735
9 Study of Client Protection Practices in Latin America and the Caribbean 1450
10 Refinancing Policy - FUBODE 673
11 Smart Operations 2209
12 Resolving Client Complaints 570
13 Smart Microinsurance: An Overview for Microfinance Institutions on Incorporating Client Protection Practices into Microinsurance 1748
14 Smart Note: Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association (AMFA) 1745
15 Client Education Tools 7283
16 Smart Note: Appropriate Product Design and Delivery at Musoni 3091
17 Smart Note: Treating Clients with Respect at Fundación Mundo Mujer Popayán 2359
18 Smart Note: Responding to a Crisis at FUNDESER 2344
19 Smart Campaign Tools Training 1281
20 Responsible Treatment of Clients: Practicing Non-discrimination 2289
21 Nondiscrimination Policy of Fundación Paraguaya 1052
22 Smart Note: Hiring Staff with Disabilities at AccessBank, Azerbaijan 2785
23 Codes of Conduct and the Role of Microfinance Associations in Client Protection 1036
24 Over-indebtedness of Microborrowers in Ghana 1454
25 Smart Note: Client Protection Good Practices in Europe and Central Asia 3069
26 Essential Documents for New Clients 4448
27 Smart Note: Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI) 3106
28 Code of Conduct for Collections and Collections Practices for Group Loans at Swadhaar FinServe Pvt. Ltd. 2740
29 Transparency in Promotions and Sales: A Checklist for Financial Service Providers 2760
30 Collections Guidelines for Financial Service Providers 3205
31 Investor/Donor Planning Guide for Implementing Client Protection Initiatives 1502
32 Putting Transparency into Practice: Communicating About Pricing 2236
33 Educating Clients About Client Protection: A Guide for Financial Service Providers 3119
34 Code of Conduct E-Learning Module (Grameen Financial Services Pvt. Ltd.) 3452
35 Avoidance of Over-indebtedness: Guidelines for Financial and Non-financial Evaluation 3645
36 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 3697
37 Smart Note: Responding to Client Complaints at Tameer Bank, Pakistan 2262
38 Swadhaar FinServe Pvt. Ltd. Earns Honors in Smart Campaign’s Call for ‘Appropriate Collections Practices’ 2237
39 Smart Lending: Client Protection in the Group Lending Process - India 2294
40 Client Protection and Financial Education Simulation 5215
41 Smart Note: Transparent and Responsible Pricing at Mi-Bospo 2135
42 Smart Lending: Client Protection in the Group Lending Process 2578
43 Smart Savings: Client Protection in the Savings Process 3871
44 Implementing the Client Protection Principles: A Technical Guide for Investors, 2nd Edition 2181
45 Loan Contract Summary Handout (Mibanco) 3429
46 Loan Agreement for Small Business Clients (JSC MFO Crystal) 5063
47 Implementing Client Protection in Microfinance: State of the Practice, 2011 4479
48 Beyond Codes: The Foundation for Client Protection in Microfinance 2441
49 Smart Note: Customized IT at Caja Morelia safeguards client data 2200
50 Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation 4064
51 Smart Note: Implementing an Industry Code of Conduct at PMN 4340
52 Complaints-Handling Brochure for Clients (Opportunity Bank) 3490
53 Complaints-Analysis Spreadsheet (Fundacion Delamujer) 5589
54 Complaints-Handling Manual (FONDESURCO) 3527
55 Complaints-Handling Manual (Tamweelcom) 5781
56 Banco Solidario: Loan Officer Training Manual 4887
57 Fonkoze: Guide for Credit Agents — Evaluating Clients for Fonkoze’s Post-Disaster Recovery Program 2984
58 Opportunity Bank Serbia: Loan Calculator 2887
59 KazMicroFinance: How to Assess Client Businesses 3174
60 Microfund for Women: Client Business Evaluation Toolkit 4326
61 Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos 5268
62 Security is the Key: Pocket Guide to Financial Security for Clients 2463
63 Smart Lending: Client Protection in the Individual Loan Process 5954
64 How to Develop an Institutional Code of Ethics 7719
65 Best Practices in Collections Strategies 3636
66 How to Talk to a Bank: A Brochure for Consumers 2996
67 Calculating Transparent Prices Tool from MicroFinance Transparency 3380
68 Debt Management Guide 3105
69 Smart Note: Collections with Dignity at FinComún 4124
70 Client Protection Principles Training Series 14959
71 Consumer Protection Library 3827
72 Client Protection and Ethics Codes: Examples for Getting Started 7165
73 Due Diligence Checklist for Investors 7422
74 Conducting Client Protection Assessments: A Guide 5279
75 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 18543