Tools & Resources

Tools & Resources

Article List

# Item Title Hits
1 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 12765
2 Client Protection Principles Training Series 10668
3 How to Develop an Institutional Code of Ethics 5017
4 Client Education Tools 4507
5 Due Diligence Checklist for Investors 4455
6 Client Protection and Ethics Codes: Examples for Getting Started 4393
7 Smart Lending: Client Protection in the Individual Loan Process 4124
8 Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos 4006
9 Client Protection and Financial Education Simulation 3895
10 Conducting Client Protection Assessments: A Guide 3718
11 Complaints-Handling Manual (Tamweelcom) 3639
12 Complaints-Analysis Spreadsheet (Fundacion Delamujer) 3567
13 Microfund for Women: Client Business Evaluation Toolkit 3516
14 Implementing Client Protection in Microfinance: State of the Practice, 2011 3417
15 Smart Note: Implementing an Industry Code of Conduct at PMN 3396
16 Loan Agreement for Small Business Clients (JSC MFO Crystal) 3379
17 Banco Solidario: Loan Officer Training Manual 3377
18 Smart Note: Collections with Dignity at FinComún 3314
19 Smart Note: Facing Over-indebtedness at Partner Microcredit Foundation 2992
20 Smart Savings: Client Protection in the Savings Process 2935
21 Consumer Protection Library 2928
22 Essential Documents for New Clients 2651
23 Complaints-Handling Brochure for Clients (Opportunity Bank) 2483
24 Best Practices in Collections Strategies 2454
25 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 2408
26 KazMicroFinance: How to Assess Client Businesses 2385
27 Complaints-Handling Manual (FONDESURCO) 2380
28 Collections Guidelines for Financial Service Providers 2305
29 Code of Conduct E-Learning Module (Grameen Financial Services Pvt. Ltd.) 2287
30 Calculating Transparent Prices Tool from MicroFinance Transparency 2285
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