Tools & Resources

Tools & Resources

Article List

# Item Title Hits
1 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 12374
2 Client Protection Principles Training Series 10373
3 How to Develop an Institutional Code of Ethics 4864
4 Client Protection and Ethics Codes: Examples for Getting Started 4290
5 Smart Lending: Client Protection in the Individual Loan Process 3983
6 Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos 3924
7 Client Protection and Financial Education Simulation 3821
8 Conducting Client Protection Assessments: A Guide 3616
9 Complaints-Analysis Spreadsheet (Fundacion Delamujer) 3473
10 Microfund for Women: Client Business Evaluation Toolkit 3444
11 Smart Note: Implementing an Industry Code of Conduct at PMN 3331
12 Smart Note: Collections with Dignity at FinComún 3246
13 Smart Savings: Client Protection in the Savings Process 2846
14 Essential Documents for New Clients 2574
15 Best Practices in Collections Strategies 2375
16 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 2311
17 Collections Guidelines for Financial Service Providers 2248
18 Code of Conduct E-Learning Module (Grameen Financial Services Pvt. Ltd.) 2216
19 How to Talk to a Bank: A Brochure for Consumers 2025
20 Smart Note: Client Protection Good Practices in Europe and Central Asia 2004
21 Smart Note: Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI) 1993
22 Educating Clients About Client Protection: A Guide for Financial Service Providers 1933
23 Beyond Codes: The Foundation for Client Protection in Microfinance 1830
24 Security is the Key: Pocket Guide to Financial Security for Clients 1741
25 Code of Conduct for Collections and Collections Practices for Group Loans at Swadhaar FinServe Pvt. Ltd. 1647
26 Smart Lending: Client Protection in the Group Lending Process 1620
27 Smart Note: Hiring Staff with Disabilities at AccessBank, Azerbaijan 1597
28 Smart Lending: Client Protection in the Group Lending Process - India 1557
29 Responsible Treatment of Clients: Practicing Non-discrimination 1148
30 Investor/Donor Planning Guide for Implementing Client Protection Initiatives 1048
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