Tools & Resources

Tools & Resources

Article List

# Item Title Hits
1 Getting Started Questionnaire: Client Protection Self Assessment for Microfinance Institutions 7400
2 Client Protection Principles Training Series 6157
3 How to Develop an Institutional Code of Ethics 2852
4 Smart Note: Building Institutional Culture Around a Code of Ethics at Compartamos 2712
5 Client Protection and Financial Education Simulation 2572
6 Smart Lending: Client Protection in the Individual Loan Process 2523
7 Microfund for Women: Client Business Evaluation Toolkit 2492
8 Client Protection and Ethics Codes: Examples for Getting Started 2464
9 Smart Note: Collections with Dignity at FinComún 2428
10 Smart Note: Implementing an Industry Code of Conduct at PMN 2404
11 Conducting Client Protection Assessments: A Guide 2156
12 Complaints-Analysis Spreadsheet (FMMB) 1928
13 Smart Savings: Client Protection in the Savings Process 1858
14 Best Practices in Collections Strategies 1398
15 Beyond Codes: The Foundation for Client Protection in Microfinance 1315
16 Collections Guidelines for Financial Service Providers 1309
17 How to Talk to a Bank: A Brochure for Consumers 1294
18 Smart Note: Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI) 1226
19 Client Welcome Kit 1154
20 Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance Pvt. Ltd.) 1123
21 Code of Conduct E-Learning Module (Grameen Financial Services Pvt. Ltd.) 1066
22 Security is the Key: Pocket Guide to Financial Security for Clients 1061
23 Educating Clients About Client Protection: A Guide for Financial Service Providers 1043
24 Smart Lending: Client Protection in the Group Lending Process 954
25 Smart Lending: Client Protection in the Group Lending Process - India 903
26 Code of Conduct for Collections and Collections Practices for Group Loans at Swadhaar FinServe Pvt. Ltd. 850
27 Smart Note: Client Protection Good Practices in Europe and Central Asia 672
28 Investor/Donor Planning Guide for Implementing Client Protection Initiatives 586
29 Smart Note: Hiring Staff with Disabilities at AccessBank, Azerbaijan 393
30 Responsible Treatment of Clients: Practicing Non-discrimination 288
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