“Certification is about financial institutions actively demonstrating their commitment to the people they serve and microfinance stakeholders working towards a more stable industry.” Isabelle Barrès, Director, the Smart Campaign
You are committed to the Client Protection Principles, and you have endorsed the Smart Campaign. Now, through the Certification Program, certified institutions can demonstrate that commitment publicly.
The Smart Campaign invites financial service providers who serve low-income clients to consider becoming certified. And it invites investors and other supporters of financial institutions to urge their investees to seek Certification.
Client Protection Certification is an independent, third party evaluation to publicly recognize financial institutions that meet adequate standards of care in how they treat clients. It enables financial institutions to demonstrate adherence to the microfinance industry’s Client Protection Principles. It contributes to a more stable microfinance industry by encouraging practices that aim to ensure prudent, transparent, and respectful treatment of clients.
Certification involves assessing a provider’s policies, procedures, training, marketing and operations against a set of standards derived from the Client Protection Principles. The Certification process consists of offsite and onsite verification by trained, third party certifiers. Organizations that fully implement the standards and pass Certification will be able to hold themselves out publicly as Client Protection Certified, giving a clear signal to all their stakeholders – clients, investors, regulators, peers and others – that they treat clients with all the care implied by the Client Protection Principles.