MFI Best Practices in Client Protection
Ranging from client grievance mechanisms to data privacy and more, these examples hightlight a few best practices at MFIs in Latin and America and India.
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Bangladesh (July 8, 2014)- BRAC and the Smart Campaign joined forces in hosting a workshop on client protection principles at the BRAC Centre. The Smart Campaign, represented by Dr Hema Bansal, Director, South East Asia and South Asia, received a welcome reception from over twenty representatives from across Bangladesh's microfinance sector.Read more »
Washington, D.C. (June 3, 2014) - Four additional institutions have been Smart Certified in client protection, bringing the total number of Smart-Certified institutions to 18. Located in Eastern Europe and Central Asia, these institutions are:Read more »
MicroCred is an investment company that invests in and manages responsible institutions and provides them with the technical assistance they need to become leaders in their respective countries.
MicroCred was founded in 2005, through the initiative of Arnaud Ventura, founder and CEO, by PlaNet Finance and partners shareholders. MicroCred provides technical support to the microfinance institutions in its investment portfolio. Thus, the subsidiaries share the same strategic direction and common practices.
Certification Awarded August 2014