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A Framework for Disability Inclusion
The Smart Campaign has joined forces with CFI's PWD program and Fundación Paraguaya to create tools to help MFIs become disability friendly and inclusive.
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What’s Happening

  • Giving Microfinance Clients a Voice

    WASHINGTON, DC, UNITED STATES (April 2014)- The Smart Campaign has worked tirelessly for over five years to embed the Client Protection Principles into the microfinance sector, and increasingly, the broader financial inclusion community. Yet until now, the Campaign has had minimal input from the very clients whose well-being drives the entire movement.

    In order to better understand the concerns and experiences of the individuals who use microfinance, the Campaign has launched a client voice research and learning project. Through listening directly to clients, market stakeholders can raise awareness, dialogue with each other to identify potential issues, and in turn integrate this learning into their work. The Smart Campaign has a unique role in shining a light on potentially harmful or negative experiences that low-income users of financial services have had and bringing those experiences to the attention of those who can do something about them.

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  • Central Bank of Sudan Organizes and Hosts Country's First CPP Seminar

    WASHINGTON, DC, UNITED STATES (March 2014)- On December 19, 2013, the Microfinance Unit at the Central Bank of Sudan organized and hosted the country’s first seminar on the Seven Client Protection Principles in a session called, “Protection of Microfinance Clients in Sudan''.  70 people attended including the former state Minister for Finance and National Economy, the Deputy Chairman of the economic committee in the National Assembly, MFI directors, government advisors, insurance company representatives, the Director of the Sudanese Microfinance Development Company, the Sudanese consumer protection society, journalists, and television channel reporters.   

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Meet the Certified MFIs


Certified Spotlights

Swadhaar FinServe Pvt. Ltd., India

Swadhaar is an urban microfinance institution headquartered in Mumbai that provides access to financial services for low income microentrepreneurs and salaried workers. It aims to make financial services available to economically vulnerable and undeserved urban households, enabling them to attain financial security to meet their aspirations by upholding the elements of “Customer First,” “Responsibility,” “Excellence,” and Integrity. Swadhaar’s lending methodology reflects its client-centric approach to microfinance, using capacity-based lending to determine how to lend to a prospective client.

Certification Awarded December 2013

Click here to view the Swadhaar - Microfinance In India video »

Click here to learn more about Swadhaar FinServe Pvt. Ltd. »