MFI Best Practices in Client Protection
Ranging from client grievance mechanisms to data privacy and more, these examples hightlight a few best practices at MFIs in Latin and America and India.
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Bangladesh (July 8, 2014)- BRAC and the Smart Campaign joined forces in hosting a workshop on client protection principles at the BRAC Centre. The Smart Campaign, represented by Dr Hema Bansal, Director, South East Asia and South Asia, received a welcome reception from over twenty representatives from across Bangladesh's microfinance sector.Read more »
Washington, D.C. (June 3, 2014) - Four additional institutions have been Smart Certified in client protection, bringing the total number of Smart-Certified institutions to 18. Located in Eastern Europe and Central Asia, these institutions are:Read more »
Crezcamos was certified in September 2013 by Microfinanza Rating. It provides transparent, appropriate, and responsible financial services for the development of entrepreneurial families in primarily the rural sector, establishing long-term relationships with its clients through excellence in service and efficient management of processes. The efforts of Crezcamos are focused on steady growth through optimal financial and operational performance to provide a satisfactory return for its shareholders. It strongly advocates respect and trust to its clients through innovation and catering to the individual needs of each.
Certification Awarded September 2013