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"Between 2 Sergio's" - A discussion about Client Protection Practices in Latin America »
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Washington, D.C. (October 9, 2013) - The Smart Campaign, a global initiative to incorporate strong client protection practices across the microfinance industry, today announced the first three microfinance institutions in Latin America to become Client Protection Certified for meeting strong standards of client care: Pro Mujer Mexico, and Fundación Mundo Mujer Popayan and Crezcamos in Colombia. They join six other institutions from Eastern Europe and South Asia that have all been certified since the program launched in January 2013. Together, the nine certified institutions serve more than 2.1 million clients worldwide and there are many more institutions on their way to certification.
Arlington, VA (November 4, 2013) SEEP Conference
The Smart Campaign will be conducting a training for technical assistance providers on how to work with financial services providers to enhance their client protection practices. The participants of this training will also learn about the Smart Campaign's client protection tools, which are meant for an institution to use after evaluating how it applies the Client Protection Principles in its business.
ASDIR (Asociación de Desarrollo Integral Rural) provides niche financial services to a locale where distance acts as a barrier to financial access. This institution provides credit, money transfers, insurance, and payments for home utilities for its consumers. It offers nonfinancial services as well, including computer trainings, value chain trainings, workshops for young entrepreneurs, and financial education programs.
After participating in a client protection "upgrading project" with the Campaign to improve its performance gaps identified in a Smart assessment, ASDIR created a code of ethics to better adhere to the fifth CPP, Fair and Respectful Treatment of Clients.